Recovery ID is committed to protecting the privacy of consumers as well as providing a safe and secure environment. Please read the Privacy Policy carefully. The purpose of this Recovery ID privacy policy is to inform you what kinds of information we may gather about you when you visit us, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, the information. Please note that this policy applies only to Recovery ID Website and not necessarily to other companies or organizations’ websites to which we link or link to us. If you are ever concerned about the privacy of your information feel free to contact us via the information on our Contact Us page.
Information About All Recovery ID Visitors
In general, our service automatically gathers certain usage information like the numbers and frequency of visitors to Recovery ID and its affiliate sites. This data helps us determine how much our customers use parts of the site, so we can improve our site and its usability.
Information About You:
Sometimes, we may specifically ask for information about you when you sign up to use a service or when you order a product. We will need certain information such as: name, billing address, shipping address, user name, password, credit card number - in order to provide that service or product to you. We may also use that information to let you know of additional products and services about which you might be interested. You can choose not to receive such information by checking the ‘Unsubscribe’ button on the informational email or by contacting us either by email, phone, or direct mail. We may ask you for information about your interests so that both you and we can take advantage of the interactivity of the online medium, but you may always choose to respond or not. You may modify or delete any information Recovery ID has about you by contacting us.During ordering, the Company requires visitors to create a user name and password, and provide their first and last name, e-mail address, secret question, and by whom they were referred if applicable. This information will aid us in returning your lost items as quickly as possible. We may also use that information to let you know of additional products and services about which you might be interested. During the registration process, first time users will be requested to provide username, password, secret question, mailing address, e-mail, phone number, gender, and age. Recovery ID will also request that a user enter his or her item description, ID # from the Recovery ID Label, as well as any unique identifiers, such as the product serial number, color, etc. Contact information is used to contact the user in the event that his or her item was lost or reported found. It would also allow the Company to assist in the return of the user’s lost item to the address provided to Recovery ID. Information may be shared across internal mediums, but will not be shared with any external party unless given permission from the customer. Recovery ID may share your registration information with Recovery ID partners who include Recovery ID labels with their products, as you are also their customer through the purchase of those products. We do not sell or share your email address with third parties without your express consent to “opt-in” to receive additional information from third parties.
Special Attention to Children:
Recovery ID takes special care to protect the safety and privacy of young people using our services. We do not specifically collect information about children and believe that children should get their guardians’ consent before giving out any personal information.
Recovery ID Privacy Policy Changes:
This Privacy Policy is subject to change. If we decide to change our privacy policy for Recovery ID, we will post those changes here so that you will always know what information we gather and how we might use that information.
Opt-out policy:
A user can choose NOT to register or choose to un-register. While such a user will be able to access most of the website, he or she will not be able to access areas that require registration. Recovery ID may store email or voicemail messages including any information provided therein and compile statistical information of items lost and/or found, and locations of incidents. This information will be used to help us understand our customers as well as provide a high level of quality and service. Recovery ID may be forced to turn over personal information deemed necessary by law to the proper authorities and/or law enforcement. We will make every reasonable effort to honor any requests from clients to have their personal information completely removed from our database, should they desire to discontinue any and all association with Recovery ID. We will answer any of our customers’ questions about the management of their personal information, or about our privacy policy in general, in clear language and as expediently as possible, upon their request.
Cookies and IP address information:
Recovery ID may use cookies and record IP address information to evaluate the Company’s marketing efforts. These services do not collect, track or reveal personal information to third parties. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. Your IP address may also be used to help diagnose problems with our server and to administer our website. Cookies may be used to deliver content specific to your interests. Cookies do not track any personal or identifiable information about you or extract any information from your computer. You may set your browser to refuse cookies. However, by doing so, you may not be eligible for any special offers discounts or promotions offered online.
Aggregate information is a combined collection of information that does not contain personally identifiable data. Aggregate information may represent the total number of visitor to our website, the number of visitors to each page of our website, total number of IP addresses and domain names of our user’s Internet Service Providers, and website traffic. We may analyze this data for trends and statistics to improve the services we provide you, our customer. Aggregate information is not linked to any personal information that can identify any individual person. Security: The Recovery ID website takes every precaution to protect users’ information. When users submit sensitive information via the website, their information is protected both online and off-line. When a registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just using the Internet. Only authorized Recovery ID employees servicing the website are permitted to have access to sensitive and personally identifiable information mentioned above. The servers that store personally identifiable information are kept in a secure environment. Although no system can be 100% immune from external attack, Recovery ID has taken commercially reasonable measures to prevent the unauthorized access and improper use of your personal information.
